Great place to rent a car.. Fast and fair
I recently rented a vehicle from Enterprise. My experience with them was great. The employees was very friendly and the whole rental experience was very quick and easy thanks to the knowledgeable employees that work there. Thanks for a great experience. Job well done. I will definitely return to this location when ever I need another rental.
They picked me up at my son's apartment when I rented the vehicle. The driver, Jeremy, was delightful and very personable. The Manager, Brent Williams, had everything ready for me. I was in and out of there in ten minutes. Brent explained things very well and was excellent to deal with. I had the same wonderful experiences upon returning the vehicle. I will be visiting Marion, AR a lot in the near future and I am definitely looking forward to rent from the West Memphis office every time I come to visit. Outstanding job by all!
Good service. A little slow but they treat you well.
I have always rented from Enterprise using this location. But this last rental would be my last using this company. I have reserved a car for a week. I was scheduled to return it on Friday at 5 pm, I went there at 3 pm to turn the car in along with my son. We went in thinking we would be dropped home. From the first moment I parked the car, the manager came knocking on the window saying "are you turning the car in?" I said "yes." He said "okay mam can you step out of the car?" I asked him who is dropping us home? He said "he would", then I told him "can we keep our stuff in the car and not bring them out?" He said "no you will be dropped off using a different car." So we started removing our belongings which we had a lot and placing them on the ground. Before we got done emptying the car, he already had a different women sitting in the passenger seat. The next thing we knew he took off with this women. We had to walk in to let the lady at the desk know the we just turned in a car. She said "it is going to be a while before someone can drop us home because she was the only one there." So we sat down with a group of people who are waiting on cars to be turned in so they can rent them. We waited tell after 4:30 pm, when we thought that is it we need to call family members to come pick us up. If we know that their policy of picking up and dropping off customers was not a sure thing, we would've planned ahead to have another car to bring us home. But I have left a complaint about this unsatisfying experience, and the district manager called me back to offer me a 10% discount on my next rental. Which it seemed like nothing compared to the long wait we had to sit there waiting for a ride considering the fact that our house is less than 5 minutes away.
Enterprise Rent A Car is a US Car Rental based in West Memphis, Tennessee. Enterprise Rent A Car is located at 1105 Ingram Blvd, West Memphis, AR 72301, USA.
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